Paul Davis Restoration & Remodeling was assigned a loss from an insurance company for a job in San Jose. Along with our assignment an independent adjuster had been assigned the loss. Paul Davis Restoration & Remodeling had immediately gone to the site, signed the job and started work. (As we are supposed to do). The customer was a little old lady (approximately 85 years old) and our Project manager was Christina who as you can see from other posts is extremely compassionate. The customer was very comfortable with Christina.
The independent adjuster decided that he was going to remove us from the job and bring in his friends. (For no good reason other than they were his buddies). This was upsetting to the customer and their was no need to perpetuate the good old boy network when we were already on site. The insurance company agreed with us and we stayed and continued helping our customer.
Yeah!!! A win for the good guys!
We always put the needs of the customer first.
Donn Peacock
Owner
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