We believe that you should compare us to other service providers. Search for both of us on the web and look at the service that is commited to.
What do you see?
Do they show work examples?
Do they show you there facility?
Do they show you their customer service board?
Do they show you their training facility?
Do they show you the company owned equipment?
Do they show you how your items are going to be cleaned and stored?
A picture is worth a thousand words.
Call us for a tour.
Donn Peacock
Owner
Monday, July 27, 2009
Hire the most qualified to help you through the process
We have done thousands of Insurance Restoration jobs in our 14 years. We are full service and do every aspect of the job in house. We know how the different functions interrelate. We will assist you to weave through the maze of issues. We will advise you every day through every decision for an excellent outcome.
We strive to get it right. Anything less would be a personal disappointment.
Call us, or better yet stop in anytime. You don't need an appointment because we want you to see how we work on a daily basis.
We are transparent.
Donn Peacock
Owner
We strive to get it right. Anything less would be a personal disappointment.
Call us, or better yet stop in anytime. You don't need an appointment because we want you to see how we work on a daily basis.
We are transparent.
Donn Peacock
Owner
Friday, July 24, 2009
Wet Floors??????
Of course you have to dry them and you need to do it quickly.
A wet building will eventually cause health problems. The floors will not dry by themselves especially if there is carpet. The pad under the carpet is wet and you need to dry it properly.
Wet hardwood floors? The water goes between the hardwood floors and the sub floor and will warp the floor and cause mold problems.
Drywall? The water will wick up the drywall like a sponge and needs to be properly dried. The water goes under the framing sill plate and must be dried or it will cause mold problems.
Call a professional.
Donn Peacock
Owner
A wet building will eventually cause health problems. The floors will not dry by themselves especially if there is carpet. The pad under the carpet is wet and you need to dry it properly.
Wet hardwood floors? The water goes between the hardwood floors and the sub floor and will warp the floor and cause mold problems.
Drywall? The water will wick up the drywall like a sponge and needs to be properly dried. The water goes under the framing sill plate and must be dried or it will cause mold problems.
Call a professional.
Donn Peacock
Owner
Thursday, July 23, 2009
National Franchise Award
Here is link to a local article about a national award received by the owner of Paul Davis Restoration & Remodeling.
http://www.santaclaraweekly.com/497.html
Donn Peacock
Owner
http://www.santaclaraweekly.com/497.html
Donn Peacock
Owner
A handwritten note from a customer
I just received in the mail the following note from one of our satisfied customers.
(We keep the name private)
Dear Mr. Davis,
I am writing this note to you in regards to the excellent service that I received from Betty XXXXXXXXXX.
I appreciate her attention to detail and the prompt service that she provided. Betty is very professional, friendly, kind and easy to deal with and so was her workers. I am very pleased with the final outcome. She is an asset to your company and I will be very pleased to recommend her and your business in the future.
Please give her my warmest regards,
Thank you,
Sincerely Rita XXXX
(We keep the name private)
Dear Mr. Davis,
I am writing this note to you in regards to the excellent service that I received from Betty XXXXXXXXXX.
I appreciate her attention to detail and the prompt service that she provided. Betty is very professional, friendly, kind and easy to deal with and so was her workers. I am very pleased with the final outcome. She is an asset to your company and I will be very pleased to recommend her and your business in the future.
Please give her my warmest regards,
Thank you,
Sincerely Rita XXXX
Ask your insurance adjuster
Ask your insurance adjuster if they have seen our San Jose processing facility. Many will form opinions about companies that they express widely but yet have never really spent the time to see who those companies are and what they are about.
We teach Continuing Education credits to the insurance industry monthly and all who attend are truly amazed at who we are and what we do. We teach to show the insurance professional what the best industry practices are.
Encourage your insurance adjuster to visit us in person and they will see we are clearly the leaders in this industry.
This is why we have gone transparent. Judge for yourself.
Donn Peacock
Owner
We teach Continuing Education credits to the insurance industry monthly and all who attend are truly amazed at who we are and what we do. We teach to show the insurance professional what the best industry practices are.
Encourage your insurance adjuster to visit us in person and they will see we are clearly the leaders in this industry.
This is why we have gone transparent. Judge for yourself.
Donn Peacock
Owner
youtube posting
We are diligently working to be transparent. We have filmed youtube segments of our San Jose Processing Facility and will be posting on our website soon.
Look and see who we are! We are the only Insurance Restoration Contractor in the Bay Area to go Transparent. This means we post everything about us on the web and our facility is open for tours five days a week.
We are proud of who we are and what we do.
Donn Peacock
Owner
Look and see who we are! We are the only Insurance Restoration Contractor in the Bay Area to go Transparent. This means we post everything about us on the web and our facility is open for tours five days a week.
We are proud of who we are and what we do.
Donn Peacock
Owner
Great Customer Service Advice
Do what you say you are going to do.
We at Paul Davis Restoration & Remodeling - San Jose to San Francisco live by this
Donn Peacock
Owner
We at Paul Davis Restoration & Remodeling - San Jose to San Francisco live by this
Donn Peacock
Owner
Tuesday, July 21, 2009
Why Blog
We want you to get a feel for the type of company we are and for the quality of the people that work at Paul Davis Restoration & Remodeling-San Jose to San Francisco.
On our Blog we feel we can express ourselves and help to educate insureds about what they might face during the claim process and make a more informed decision on the company they select.
We feel confident if we take a position of transparency in all that we do you, the consumer, will feel at ease that we will be the company you should seriously consider selecting.
We are passionate about what we do and how you perceive the service we provide. We will be working for your rating of superiority throughout the claim process.
Donn Peacock
Owner
On our Blog we feel we can express ourselves and help to educate insureds about what they might face during the claim process and make a more informed decision on the company they select.
We feel confident if we take a position of transparency in all that we do you, the consumer, will feel at ease that we will be the company you should seriously consider selecting.
We are passionate about what we do and how you perceive the service we provide. We will be working for your rating of superiority throughout the claim process.
Donn Peacock
Owner
Going Green
We at Paul Davis Restoration & Remodeling are a green company.
We are recyclers and installers of green products. We believe it is important to be stewards of our environment. When materials are removed from your home or business we look to recycle all of the products that we possibly can.
One more way to fit in with our community and have our earth in mind in all that we do.
Donn Peacock
Owner
We are recyclers and installers of green products. We believe it is important to be stewards of our environment. When materials are removed from your home or business we look to recycle all of the products that we possibly can.
One more way to fit in with our community and have our earth in mind in all that we do.
Donn Peacock
Owner
Here to serve
Our Insurance Restoration Project Managers are here to assist you in any way possible. We believe that any business relationship starts with service.
Your questions, our advice. A seasoned point of view that will assist your decision making process.
We believe if we keep our sights on total customer satisfaction that our clients will benefit as we will.
A true Win-Win relationship.
Donn Peacock
Owner
Your questions, our advice. A seasoned point of view that will assist your decision making process.
We believe if we keep our sights on total customer satisfaction that our clients will benefit as we will.
A true Win-Win relationship.
Donn Peacock
Owner
You get what you pay for
Look carefully and evaluate the company you are buying a property insurance policy from. Price is not always the only factor. What type of service will you receive when you file a claim. Is there a local adjuster in the area that will assist you on your claim? Are the adjusters knowledgeable and can you contact them throughout the claim process.
The highest cost policies will generally give you the best service and most likely give you the best claim considerations.
The highest cost policies will generally give you the best service and most likely give you the best claim considerations.
When do you file a claim
You need to estimate the total cost of the claim to see if the cost exceeds your deductable. It is always best to evaluate this first. The last thing you want to do is file a claim when you are under the deductable. You do not want this on your policy file.
Call us and we can assist you in evaluation so you can make an informed decision.
Donn Peacock
Owner
Call us and we can assist you in evaluation so you can make an informed decision.
Donn Peacock
Owner
Why Yelp
Yelp comments are independent of the business. The owners have no right to change these comments made by our satisfied customers.
Donn Peacock
Owner
Donn Peacock
Owner
Review the "Scope of Work"
Insurance restoration professionals call the list of functions and pricing to complete a job the "Scope of Work".
This is detailed out, line item by line item and is measured by the "Unit". The unit of measure is the linial foot, square foot etc.
When comparing pricing you as the insured need to look at scope and not price. The Xactimate pricing is per the unit and is standard to the industry. A scope difference means you may not be getting everyting needed to complete the job. In the event the scopes match the price will be very very close.
Donn Peacock
Owner
This is detailed out, line item by line item and is measured by the "Unit". The unit of measure is the linial foot, square foot etc.
When comparing pricing you as the insured need to look at scope and not price. The Xactimate pricing is per the unit and is standard to the industry. A scope difference means you may not be getting everyting needed to complete the job. In the event the scopes match the price will be very very close.
Donn Peacock
Owner
Monday, July 20, 2009
Warranty Work
This is one of the most important parts of customer service. The biggest problem with contractors is that once paid they never come back.
We at Paul Davis Restoration & Remodeling look at warranty work as our sacred promise. Warranty work goes ahead of all work on the schedule. We feel it is important to see a warranty issue quickly and repair the problem even quicker.
We honor our Warranty Work.
Donn Peacock
Owner
We at Paul Davis Restoration & Remodeling look at warranty work as our sacred promise. Warranty work goes ahead of all work on the schedule. We feel it is important to see a warranty issue quickly and repair the problem even quicker.
We honor our Warranty Work.
Donn Peacock
Owner
Fix the Damage or Cash Out
Your home is the largest investment that most people own.
When you have an insurance claim you have the option of having the property repaired by a reputable insurance restoration contractor or taking the money from the insurance company and either not repairing the property or repairing it yourself. In many cases if the damage is more than $7,500 to $10,000 the insurance company will put the bank on the check. (It then becomes harder to actually get the money)
In the event you hire the reputable insurance restoration contractor they will do the repair in full, negotiate the signing of the check or the property inspection by the lender who was named on the check and pay all of the bills on the job giving you a lien relaese at the end. This is by far the easiest form of settlement and repair.
If you decide to cash out the claim your insurance company will prepare an estimate, pay you a depreciated amount (70% - 80%) of the claim and pay you the balance when the job is completed. You will only get the full dollar amount if all of the repairs are completed. You as the owner will have to fund all of the repairs "out of pocket" before you have the money. This is a considerable strain on finances. The larger the job the harder it is to fund the supplies and labor. You will also find that if a reputable contractor who is actually going to do the work writes the estimate it will be more complete than most insurance adjusters will write as the contractor is the one who is going to do the work.
In the event you do the job yourself you will not have a warranty should your work fail. A repautable contractor will warrant their work for a minimum of one year.
Since this is your largest investment it is important to keep your home in good repair so that it is a liquid asset that you can sell at any time. If you take the money and not complete repairs you have a home that may not be saleable in the market should you need to sell. Your home would then sell for far less than the real value.
Donn Peacock
Owner
When you have an insurance claim you have the option of having the property repaired by a reputable insurance restoration contractor or taking the money from the insurance company and either not repairing the property or repairing it yourself. In many cases if the damage is more than $7,500 to $10,000 the insurance company will put the bank on the check. (It then becomes harder to actually get the money)
In the event you hire the reputable insurance restoration contractor they will do the repair in full, negotiate the signing of the check or the property inspection by the lender who was named on the check and pay all of the bills on the job giving you a lien relaese at the end. This is by far the easiest form of settlement and repair.
If you decide to cash out the claim your insurance company will prepare an estimate, pay you a depreciated amount (70% - 80%) of the claim and pay you the balance when the job is completed. You will only get the full dollar amount if all of the repairs are completed. You as the owner will have to fund all of the repairs "out of pocket" before you have the money. This is a considerable strain on finances. The larger the job the harder it is to fund the supplies and labor. You will also find that if a reputable contractor who is actually going to do the work writes the estimate it will be more complete than most insurance adjusters will write as the contractor is the one who is going to do the work.
In the event you do the job yourself you will not have a warranty should your work fail. A repautable contractor will warrant their work for a minimum of one year.
Since this is your largest investment it is important to keep your home in good repair so that it is a liquid asset that you can sell at any time. If you take the money and not complete repairs you have a home that may not be saleable in the market should you need to sell. Your home would then sell for far less than the real value.
Donn Peacock
Owner
The Importance of a Qualified Service Provider
In the current economic times it is important to select a company you do business with carefully.
Do they track a customer service metric? We do!
Is the location of their office listed in all mediums? We are!
Do they pay there bills and have good credit? We do!
Are they visible in the community? We are!
Are they listed in the Better Business Bureau? We are!
Do they have public Web comments on Yelp? We do!
Are they transparent in todays virtual environment? We are!
Just a few quick tips
Donn Peacock
Owner
Do they track a customer service metric? We do!
Is the location of their office listed in all mediums? We are!
Do they pay there bills and have good credit? We do!
Are they visible in the community? We are!
Are they listed in the Better Business Bureau? We are!
Do they have public Web comments on Yelp? We do!
Are they transparent in todays virtual environment? We are!
Just a few quick tips
Donn Peacock
Owner
Friday, July 17, 2009
The relevance of transparency in the virtual world
The driver in todays world is the transparency of business. The more you can open your company and lay the cards on the table through the virtual world the more accepting your business practice is.
We at Paul Davis Restoration & Remodeling - San Jose to San Francisco are rapidly transforming our business to total transparency. We are opening our website to explain our service, we are opening our business practice and encouraging our customers to comment about us on Yelp. We are actively seeking public comment that is not controlled by us. We are blogging and asking for comment on the blogs. This is new to allow public comment on service in our industry.
We have nothing to hide. We provide great service and a great customer experience. We prove this by opening ourselves up in the virtual world of business transparency. We do not hide behind a faceless website and little contact. We welcome site visits to our facility, we are proud of our employees and their level of training, we are connecting through our "friends" and are receiving an overwhelming level of referrals. We believe that future business growth will be recieved through the connections and referrals of friends on the web.
We are ahead of the curve on customer satisfaction, quality of product and service.
Give us a call and we would love to show you what we are doing to revolutionize the customer experience within the restoration business.
Donn Peacock
Owner
We at Paul Davis Restoration & Remodeling - San Jose to San Francisco are rapidly transforming our business to total transparency. We are opening our website to explain our service, we are opening our business practice and encouraging our customers to comment about us on Yelp. We are actively seeking public comment that is not controlled by us. We are blogging and asking for comment on the blogs. This is new to allow public comment on service in our industry.
We have nothing to hide. We provide great service and a great customer experience. We prove this by opening ourselves up in the virtual world of business transparency. We do not hide behind a faceless website and little contact. We welcome site visits to our facility, we are proud of our employees and their level of training, we are connecting through our "friends" and are receiving an overwhelming level of referrals. We believe that future business growth will be recieved through the connections and referrals of friends on the web.
We are ahead of the curve on customer satisfaction, quality of product and service.
Give us a call and we would love to show you what we are doing to revolutionize the customer experience within the restoration business.
Donn Peacock
Owner
Customer Reviews - The Good with the Bad
As we open our company up through transparency we accept the good with the bad. Overall our customer service scores are extremely good. Unfortunately we do get some customers who will stretch the story for their own reasons.
We could try to quell the occasional bad review but, no, we feel it is more important to let you see all of the comments that come forward. One comment we have on the web is very damaging but not truthful. The customer was never at the property (it was her dad's home). She claims the dishwasher was leaking (we found a fork stuck in the door that caused the leaks). She claims that we charged 20% overhead and profit for granite in the kitchen (yes we do expect to make a profit) and she claims she had to get the insurance company involved (yes after we called the insurance company because the woman would not pay us). The complaints also came after we were trying to get paid (we never did collect the final payments from the customer). She claims the Better Business Bureau said we would not cooperate with them in an investigation (we carry an A+ BBB rating and have had no complaints filed for over 10 years)
The insurance executives who visited the home said the kitchen was gorgeous and they loved our work.
Yes we take the good with the bad and open our company to a level of transparency so that you can make the decision on who to use to work on your property.
Donn Peacock
Owner
We could try to quell the occasional bad review but, no, we feel it is more important to let you see all of the comments that come forward. One comment we have on the web is very damaging but not truthful. The customer was never at the property (it was her dad's home). She claims the dishwasher was leaking (we found a fork stuck in the door that caused the leaks). She claims that we charged 20% overhead and profit for granite in the kitchen (yes we do expect to make a profit) and she claims she had to get the insurance company involved (yes after we called the insurance company because the woman would not pay us). The complaints also came after we were trying to get paid (we never did collect the final payments from the customer). She claims the Better Business Bureau said we would not cooperate with them in an investigation (we carry an A+ BBB rating and have had no complaints filed for over 10 years)
The insurance executives who visited the home said the kitchen was gorgeous and they loved our work.
Yes we take the good with the bad and open our company to a level of transparency so that you can make the decision on who to use to work on your property.
Donn Peacock
Owner
Tuesday, July 14, 2009
Satisfied Customers - The real report card!
The man that wrote this is a Senior Vice President of a top 5 financial company in the United States
Donn, Ryan and Nick - you guys are obviously doing many things right!! In addition to the great support I've received from Alex and Connie (as I indicated in the previous email below), the restoration work - done by Jason Daniels and several others (Herman & Jesus) has been outstanding!!Not only has the quality of their work been good (which is great) - but as (or more!!) importantly, they've been a true pleasure to work with. Jason has shown himself to be a true professional in all aspects of the word...he's competent, communicative, responsive, flexible, extremely helpful - with a strong attention to detail, to time lines and a strong ethic around doing the best job he can.What's so cool about the way he works is that he brings things to my attention that I would not have known or thought of - and cares about the job as if he was working on his own place. He was completely detailed and thorough.As an example, I was in Europe for 2 weeks during the renovation - and he was thoughtful enough to send me pictures via email of the progress they were making. Not only did this assure me that things were progressing as they should - but it also gave me an opportunity to see the work they were doing and weigh in if anything needed attention, etc. This was above and beyond the experience I've had with any other contractor. It was much appreciated.I've also appreciated the quality of work - and the customer service orientation of several others who have worked on the house - including the folks who refurbished the hard wood floors and the folks working on all of the electrical fixes.So thanks once again for the great job - and the high caliber employees/subs you have hired. Nice job - and much appreciated!Thanks very much,
Bxx Sxxxxx xxx Ashxxxx Street San Francisco, CA 94117
On Sun, May 31, 2009 at 10:53 AM, Rxxxxx Sxxxxx href="mailto:xxxxx@gmail.com" target="_blank">@gmail.com > wrote:
Donn, Ryan and Nick - just a quick note to let you know how happy I've been with every aspect of the support Paul Davis Restoration has provided to me in the aftermath of a recent fire at my house. Everyone I've had contact with from your Company (and from your contractors as well) - has been professional, responsive, thorough, informed and friendly. It's been impressive...In particular, the support I've received from Alex Rosales and Connie da Costa has been more than terrific. Even though they both have been very busy with multiple projects, they've made my project seem like their only focus. They have been incredibly helpful, have consistently keep me updated on the status of various activities, and have provided valuable suggestions and advice as we go through the restoration process. I have complete confidence in them - and appreciate all the help they've provided. They represent the professionalism, competence and thoroughness of your Company - exceedingly well.Given the rash of fires in our neighborhood, I've had the chance to refer your services to others who have been impacted...I'm gladly serving as a reference for your company.Thanks again for all the help...it's made an unfortunate incident much easier to deal with. Thanks!Bxx Sxxxxx 741 Ashxxxx Stxxx San Francisco, CA 94117
Donn, Ryan and Nick - you guys are obviously doing many things right!! In addition to the great support I've received from Alex and Connie (as I indicated in the previous email below), the restoration work - done by Jason Daniels and several others (Herman & Jesus) has been outstanding!!Not only has the quality of their work been good (which is great) - but as (or more!!) importantly, they've been a true pleasure to work with. Jason has shown himself to be a true professional in all aspects of the word...he's competent, communicative, responsive, flexible, extremely helpful - with a strong attention to detail, to time lines and a strong ethic around doing the best job he can.What's so cool about the way he works is that he brings things to my attention that I would not have known or thought of - and cares about the job as if he was working on his own place. He was completely detailed and thorough.As an example, I was in Europe for 2 weeks during the renovation - and he was thoughtful enough to send me pictures via email of the progress they were making. Not only did this assure me that things were progressing as they should - but it also gave me an opportunity to see the work they were doing and weigh in if anything needed attention, etc. This was above and beyond the experience I've had with any other contractor. It was much appreciated.I've also appreciated the quality of work - and the customer service orientation of several others who have worked on the house - including the folks who refurbished the hard wood floors and the folks working on all of the electrical fixes.So thanks once again for the great job - and the high caliber employees/subs you have hired. Nice job - and much appreciated!Thanks very much,
Bxx Sxxxxx xxx Ashxxxx Street San Francisco, CA 94117
On Sun, May 31, 2009 at 10:53 AM, Rxxxxx Sxxxxx href="mailto:xxxxx@gmail.com" target="_blank">@gmail.com > wrote:
Donn, Ryan and Nick - just a quick note to let you know how happy I've been with every aspect of the support Paul Davis Restoration has provided to me in the aftermath of a recent fire at my house. Everyone I've had contact with from your Company (and from your contractors as well) - has been professional, responsive, thorough, informed and friendly. It's been impressive...In particular, the support I've received from Alex Rosales and Connie da Costa has been more than terrific. Even though they both have been very busy with multiple projects, they've made my project seem like their only focus. They have been incredibly helpful, have consistently keep me updated on the status of various activities, and have provided valuable suggestions and advice as we go through the restoration process. I have complete confidence in them - and appreciate all the help they've provided. They represent the professionalism, competence and thoroughness of your Company - exceedingly well.Given the rash of fires in our neighborhood, I've had the chance to refer your services to others who have been impacted...I'm gladly serving as a reference for your company.Thanks again for all the help...it's made an unfortunate incident much easier to deal with. Thanks!Bxx Sxxxxx 741 Ashxxxx Stxxx San Francisco, CA 94117
Monday, July 13, 2009
What does the visit to the company facility tell you
Look at the visible clues and listen to your senses
- Are the trucks cleaned and serviced?
- Are the employees in uniform?
- Is the building organized?
- Are the employees happy?
- Is the accounting department organized?
- Is the owner in residence or out or touch?
- Are jobs scheduled on a job board?
- Is there a training room?
- Is there a receptionist to answer the phone?
- Are people busy?
- Are you greeted with Golden Rule Behavior in mind?
- Are there letters of recommendation posted?
- Are the bathrooms clean?
- Does this look like a company you wish to do business with?
- Are there customer service scores posted in the building?
We pass this test, Visit us anytime unannounced and judge for yourself
Donn Peacock
Owner
Look for the qualified and well equipped service provider
Look for a company that is able to complete the job at hand with well qualified company personnel, company owned and marked trucks, company owned equipment and a company owned facility. After all you deserve the best qualified company
Ask to see the company facility,
Ask to see the company owned equipment (not rented)
Ask to meet the owner of the company
Ask what type of customer service training is provided
Ask to see the customer service training manuals
Ask to meet the person that answers the phone
Ask to meet the project manager
Ask to talk to the bank to reference the company
We stand by our reputation,
Donn Peacock
Owner
Ask to see the company facility,
Ask to see the company owned equipment (not rented)
Ask to meet the owner of the company
Ask what type of customer service training is provided
Ask to see the customer service training manuals
Ask to meet the person that answers the phone
Ask to meet the project manager
Ask to talk to the bank to reference the company
We stand by our reputation,
Donn Peacock
Owner
Look to the scope not the price
A good Insurance Restoration contractor will walk a damaged job site and write a good complete scope of work. The price is not of major concern at this point and should not be anything that concerns the insured. The unit pricing that is applied to a good scope of work is what we call Xactimate unit pricing which is the insurance standardized pricing for a particular area. These are prices the insurance companies agree are correct for a given area.
Unscrupulous contracting companies will write a comparative scope but leave out items or cut short quanitise so that there price seems lower and they can sell the job on lower price. All good jobs start with good scopes of work. Th unscrupulous contractors will start low and change order the job.
We at Paul Davis Restoration & Remodeling start with a good complete scope of work. The pricing falls in when Xactimate is applied and the pricing is submitted to the insurance company. As the insured you should concentrate on selecting the best contractor for the job. Unit pricing is what the insurance companies negotiate with the contractors. If Xactimate is applied there is nothing to negotiate at that point.
As the inured you need to focus on scope not price!
Donn Peacock
Owner
Unscrupulous contracting companies will write a comparative scope but leave out items or cut short quanitise so that there price seems lower and they can sell the job on lower price. All good jobs start with good scopes of work. Th unscrupulous contractors will start low and change order the job.
We at Paul Davis Restoration & Remodeling start with a good complete scope of work. The pricing falls in when Xactimate is applied and the pricing is submitted to the insurance company. As the insured you should concentrate on selecting the best contractor for the job. Unit pricing is what the insurance companies negotiate with the contractors. If Xactimate is applied there is nothing to negotiate at that point.
As the inured you need to focus on scope not price!
Donn Peacock
Owner
Sunday, July 12, 2009
How important is Quality and Customer Service to the company you are hiring?
The company you hire should be living and breathing the value of quality and customer service on a daily basis or you quite simply are not getting what you are paying for!
Some companies place those two mantras on their website or in literature but do they back it up. This is a tough company culture to move in the proper direction.
We have worked on this for 23 months with weekly training and daily meetings. The dial is moving in the right direction for us and we are seeing big leaps in the areas of Quality and Customer Service. It takes a total commitment from the owner through every employee. We hire to "fit the mold" and have the proper focused people on our staff.
"Talking and Doing are two very different things". We live the Customer Experience daily and drive it through every aspect of our business. It takes years to affect a positive change and those companies not currently moving in the right direction will have a hard time moving the dial.
We know, We have done it!
Donn Peacock
Owner
Some companies place those two mantras on their website or in literature but do they back it up. This is a tough company culture to move in the proper direction.
We have worked on this for 23 months with weekly training and daily meetings. The dial is moving in the right direction for us and we are seeing big leaps in the areas of Quality and Customer Service. It takes a total commitment from the owner through every employee. We hire to "fit the mold" and have the proper focused people on our staff.
"Talking and Doing are two very different things". We live the Customer Experience daily and drive it through every aspect of our business. It takes years to affect a positive change and those companies not currently moving in the right direction will have a hard time moving the dial.
We know, We have done it!
Donn Peacock
Owner
Thursday, July 2, 2009
What is your skillset?
All of us need to continue to improve upon our skill set in all of our endeavors. We here at Paul Davis-San Jose to San Francisco are constantly working on improving our skills. We have weekly customer service training, weekly Project Manager training and periodic professional training for our technicians which keeps them certified in the jobs they perform.
We believe in training. It is a cost of doing business that we are happy to invest in. This is one reason that our employees love working here and why we attract the best in the business.
Constantly striving to remain a market leader.
Donn Peacock
Owner
We believe in training. It is a cost of doing business that we are happy to invest in. This is one reason that our employees love working here and why we attract the best in the business.
Constantly striving to remain a market leader.
Donn Peacock
Owner
Wednesday, July 1, 2009
Why hire a busy company like us?
The old saying goes, "If you want the job done right you hire a busy person."
This is an age old saying that rings true in any business. We get what it takes to please the customer and work in a tight scheduled environment. Our Project Managers are working full days. They are not taking their eyes off the ball. We get hired because we have a great referral base that refers us to jobs. That referral is worth a thousand words. This means that we have a covey of satisfied customers that want the job done right.
We monitor every job for customer satisfaction. Our customer service focus is driven by TOMA (Top Of Mind Awareness). We teach it, we practice it and we monitor it for a customer driven level of satisfaction.
Paul Davis Restoration & Remodeling, San Jose to San Francisco is the highest rated customer satisfaction company in our line of work in the Bay Area.
Donn Peacock
Owner
This is an age old saying that rings true in any business. We get what it takes to please the customer and work in a tight scheduled environment. Our Project Managers are working full days. They are not taking their eyes off the ball. We get hired because we have a great referral base that refers us to jobs. That referral is worth a thousand words. This means that we have a covey of satisfied customers that want the job done right.
We monitor every job for customer satisfaction. Our customer service focus is driven by TOMA (Top Of Mind Awareness). We teach it, we practice it and we monitor it for a customer driven level of satisfaction.
Paul Davis Restoration & Remodeling, San Jose to San Francisco is the highest rated customer satisfaction company in our line of work in the Bay Area.
Donn Peacock
Owner
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