When you suffer a major home or business fire people will "come out of the woodwork." Not all are there to help you. Some say they are but merely are there to get a percentage of the loss with no physical effort. Be careful of the loud and boisterous who claim things but are not there to work.
Look to who can actually get something done and stay away from the people who claim they can help you but only talk the game. Do the talkers (usually in a suit and tie not work clothes) actually employ anyone? Or do they just tell you how the people who are physically getting something done are all wrong.
Look to capacity and presence. Look to see if the people "hanging around and talking" actually have a web site or are they hiding from something. We on the other hand are transparent. You can go to our website and see who we are.
If you are not able to find the person on a public website you should decline from doing business with them for a multitude of reasons.
Donn Peacock
Owner
Monday, August 31, 2009
Friday, August 28, 2009
How important is critical mass
Critical mass in business breaks down to the number of employees and the amount of equipment a company maintains in your area.
We have critical mass from San Jose to San Francisco. We have trucks and equipment all over the service area every day. How does this help you? We can have workers on the job quickly. We can maintain our scheduling to better serve you.
Our trucks and equipment are never far from your home or business.
Donn Peacock
Owner
We have critical mass from San Jose to San Francisco. We have trucks and equipment all over the service area every day. How does this help you? We can have workers on the job quickly. We can maintain our scheduling to better serve you.
Our trucks and equipment are never far from your home or business.
Donn Peacock
Owner
Insist on doing business with a strong service provider
Today there are many businesses that have been weakened by the economy. The level of service they were able to supply 2-6 months ago may not be what they can provide today.
Look at the current business capabilities of your service provider and then make your choice.
Donn Peacock
Owner
Look at the current business capabilities of your service provider and then make your choice.
Donn Peacock
Owner
Why do we mitigate business loss quickly
Most business owners have business interruption insurance. In the event of a flood or fire the insurance will pay you for any lost business income.
We mitigate quickly because there are many instances that you will not be able to tell what business you actually lost in the process. We have worked for high tech shops that need to turn orders around quickly. If your customer goes to another vendor they may like the new vendor and you will not get the next order.
A quick mitigation will keep you in business and not interrupt the flow of the customers to you as a vendor.
Donn Peacock
Owner
We mitigate quickly because there are many instances that you will not be able to tell what business you actually lost in the process. We have worked for high tech shops that need to turn orders around quickly. If your customer goes to another vendor they may like the new vendor and you will not get the next order.
A quick mitigation will keep you in business and not interrupt the flow of the customers to you as a vendor.
Donn Peacock
Owner
Monday, August 24, 2009
Why should you use a full service provider for your insurance repair
An insurance loss is not something that anyone plans. An accident happens and now you are left with a flooded or fire damaged home or building. You still have to "keep your day job." That means you do not have the time to also "run" the insurance work everyday.
Insurance contracts state that you only need one price as long as it is a fair price. You, the owner, are not required to "bid out" the job to more than one vendor. The insurance adjuster can see that the price is fair by adjusting the claim through the use of Xactimate unit pricing. (The industry standard)
The insurance contract also provides for you to use a general contractor and the insurance company is required to pay the contractors overhead and profit (usually 20%). You are not required to take time off work and manage the job.
At Paul Davis Restoration & Remodeling we perform all work in house and manage all aspects of the job for you. We are the only full service insurance restoration contractor in the market.
Call us to discuss our services.
Donn Peacock
Owner
Insurance contracts state that you only need one price as long as it is a fair price. You, the owner, are not required to "bid out" the job to more than one vendor. The insurance adjuster can see that the price is fair by adjusting the claim through the use of Xactimate unit pricing. (The industry standard)
The insurance contract also provides for you to use a general contractor and the insurance company is required to pay the contractors overhead and profit (usually 20%). You are not required to take time off work and manage the job.
At Paul Davis Restoration & Remodeling we perform all work in house and manage all aspects of the job for you. We are the only full service insurance restoration contractor in the market.
Call us to discuss our services.
Donn Peacock
Owner
Table Top Service Excellence
Insurance companies today sell many products to the same customers. Service across the board on all products they sell is an absolute requirement. This is the new buzz word in insurance "Table Top Product Service"
The Insurance repair programs have a list of service providers that they use. The service providers are in a rotation. The losses are assigned within the rotation. Some insurance companies are now just assigning losses to the top service provider. Second, Third and Fourth best service providers will not receive assignments.
When you have an insurance loss ask the insurance company for the top service provider, or better yet ask for the top three and look up their public websites. Who are these service providers? Are they the top service provider in the marketplace? Are they full service where you are making one telephone call for all of your needs?
Remember you have a choice and you should utilize it.
Donn Peacock
Owner
The Insurance repair programs have a list of service providers that they use. The service providers are in a rotation. The losses are assigned within the rotation. Some insurance companies are now just assigning losses to the top service provider. Second, Third and Fourth best service providers will not receive assignments.
When you have an insurance loss ask the insurance company for the top service provider, or better yet ask for the top three and look up their public websites. Who are these service providers? Are they the top service provider in the marketplace? Are they full service where you are making one telephone call for all of your needs?
Remember you have a choice and you should utilize it.
Donn Peacock
Owner
Manage your Insurance Adjuster
In the same manner that you manage your Insurance Restoration Contractor you must manage your insurance adjuster. The adjuster should be held to the same standard as all service providers.
Return calls promptly
Be aware of customer service issues
Settle the claim promptly
Be knowledgeable of the process of restoration
Utilize the highest quality vendor available in the market
Answer the phone during business hours
Keep the customers needs foremost in their minds and actions
All service providers are not cut from the same mold. This includes insurance adjusters, some are great and some are not.
We at Paul Davis Restoration & Remodeling will assist the insureds during the settlement of the claim.
Donn Peacock
Owner
Return calls promptly
Be aware of customer service issues
Settle the claim promptly
Be knowledgeable of the process of restoration
Utilize the highest quality vendor available in the market
Answer the phone during business hours
Keep the customers needs foremost in their minds and actions
All service providers are not cut from the same mold. This includes insurance adjusters, some are great and some are not.
We at Paul Davis Restoration & Remodeling will assist the insureds during the settlement of the claim.
Donn Peacock
Owner
Friday, August 21, 2009
Leadership
Leadership is accomplished by setting an example that people gauge as the best practice. Leadership is honesty beyond reproach. Leadership is how you act when the door is closed and the decision is only yours.
Leadership is mentoring those around you. Helping them learn the next step. Placing yourself and your time above the profit, putting those around you first. Leadership is developing people around you to their highest potential.
Leadership is caring for the least common denominator. Leadership is not worrying about who takes the credit. Leadership is being socially responsible personally and setting the company on a course of social responsibility.
Leadership is not only caring about the employee who works for you but caring about how your decisions affect each and every member of his or her family.
I personally aspire to be known as a leader.
Donn Peacock
Owner
Leadership is mentoring those around you. Helping them learn the next step. Placing yourself and your time above the profit, putting those around you first. Leadership is developing people around you to their highest potential.
Leadership is caring for the least common denominator. Leadership is not worrying about who takes the credit. Leadership is being socially responsible personally and setting the company on a course of social responsibility.
Leadership is not only caring about the employee who works for you but caring about how your decisions affect each and every member of his or her family.
I personally aspire to be known as a leader.
Donn Peacock
Owner
Excellence in Customer Service breaks the good old boy network.
Yes nothing can break the bond with a customer that is formed from good old fashion customer service.
We were recently confronted by the good old boy network. We were working on a job with an elderly lady who absolutely loved our project manager who is a caring knowledgeable woman with excellent people skills. The independent adjuster is trying his best to dislodge us and bring his friends in to do the work. The customer will have none of it. She loves the project manager and calls her daily to chat about the job. Their relationship is genuine.
I love the project managers who work with me. You just have to love a caring heartfelt concern for the customer.
Donn Peacock
Owner
We were recently confronted by the good old boy network. We were working on a job with an elderly lady who absolutely loved our project manager who is a caring knowledgeable woman with excellent people skills. The independent adjuster is trying his best to dislodge us and bring his friends in to do the work. The customer will have none of it. She loves the project manager and calls her daily to chat about the job. Their relationship is genuine.
I love the project managers who work with me. You just have to love a caring heartfelt concern for the customer.
Donn Peacock
Owner
Friday, August 14, 2009
Service to the end
Our motto that hangs over the exit door to our building and the exit door to our training room.
"Service to the end"
Donn Peacock
Owner
"Service to the end"
Donn Peacock
Owner
Think of the customer first
Paul Davis Restoration & Remodeling was assigned a loss from an insurance company for a job in San Jose. Along with our assignment an independent adjuster had been assigned the loss. Paul Davis Restoration & Remodeling had immediately gone to the site, signed the job and started work. (As we are supposed to do). The customer was a little old lady (approximately 85 years old) and our Project manager was Christina who as you can see from other posts is extremely compassionate. The customer was very comfortable with Christina.
The independent adjuster decided that he was going to remove us from the job and bring in his friends. (For no good reason other than they were his buddies). This was upsetting to the customer and their was no need to perpetuate the good old boy network when we were already on site. The insurance company agreed with us and we stayed and continued helping our customer.
Yeah!!! A win for the good guys!
We always put the needs of the customer first.
Donn Peacock
Owner
The independent adjuster decided that he was going to remove us from the job and bring in his friends. (For no good reason other than they were his buddies). This was upsetting to the customer and their was no need to perpetuate the good old boy network when we were already on site. The insurance company agreed with us and we stayed and continued helping our customer.
Yeah!!! A win for the good guys!
We always put the needs of the customer first.
Donn Peacock
Owner
Service from the heart
One of my project managers Christina was working for a woman who had been married for 60 years. Her husband died about six months ago and she had the obituary saved in her home. This was very important to her and included a picture of her husband whom she loved dearly and shared her life with.
The woman had a water loss in her home that we worked on. The obituary was destroyed during the loss and the woman was heartbroken. The woman had tried to replace the obituary but was not successful. Christina, our Project Manager, contacted the San Jose Mercury News and obtained a copy of the newspaper which included the obituary. She cut it out, laminated it and stopped by the woman's home to give it to her. The woman cried, the two of them had a hug fest and placed the copy on the mantle of her home. This is a moving experience that our project manager Christina performed. It demonstrates the caliber of person she is and how she truly cares for her customers as if they were family.
I love this story and I love the people who work for me.
You just can't teach compassion and caring.
Donn Peacock
Owner
The woman had a water loss in her home that we worked on. The obituary was destroyed during the loss and the woman was heartbroken. The woman had tried to replace the obituary but was not successful. Christina, our Project Manager, contacted the San Jose Mercury News and obtained a copy of the newspaper which included the obituary. She cut it out, laminated it and stopped by the woman's home to give it to her. The woman cried, the two of them had a hug fest and placed the copy on the mantle of her home. This is a moving experience that our project manager Christina performed. It demonstrates the caliber of person she is and how she truly cares for her customers as if they were family.
I love this story and I love the people who work for me.
You just can't teach compassion and caring.
Donn Peacock
Owner
Firefighters, military personel and police officers
These individuals are the backbone of our communities. They never receive enough credit or praise for putting their lives on the line. Next time you see them on duty performing the services that are so important to our communities and our country go up to them and say these simple words from your heart,
"Thank you for your service"
Donn Peacock
Owner
"Thank you for your service"
Donn Peacock
Owner
Tuesday, August 11, 2009
Third Party Damage
When a third party is working in your building and causes a major flood or fire we believe it is the best policy to complete the repair yourself as the building owner and have your insurance carrier subrogate back to the third party for payment of all expenses.
We believe that this is the best possible outcome for completing the repairs properly. You run the risk of the third party trying to complete the repair without doing a competent job. We have seen situations where the third party does not want to completely dry a wet building as they do not want to pay the proper cost of structural drying. It is much better to get your own professional who is working for you to ensure a proper repair.
Donn Peacock
Owner
We believe that this is the best possible outcome for completing the repairs properly. You run the risk of the third party trying to complete the repair without doing a competent job. We have seen situations where the third party does not want to completely dry a wet building as they do not want to pay the proper cost of structural drying. It is much better to get your own professional who is working for you to ensure a proper repair.
Donn Peacock
Owner
Monday, August 10, 2009
Working with Professionals Makes a Difference
Many suppliers are not carrying stock on items needed in the construction of your home. We are finding this with carpet suppliers, tile suppliers, roofing suppers, plumbing suppliers and many suppliers of specialty items.
When you work with professionals like Paul Davis Restoration & Remodeling we stay on top of your schedule and the availability of materials. We have great relationships with suppliers who are able to carry product in stock.
These are trying times and it is important to work with professional companies who align themselves with professional supplier networks.
Donn Peacock
Owner
When you work with professionals like Paul Davis Restoration & Remodeling we stay on top of your schedule and the availability of materials. We have great relationships with suppliers who are able to carry product in stock.
These are trying times and it is important to work with professional companies who align themselves with professional supplier networks.
Donn Peacock
Owner
Wednesday, August 5, 2009
Evaluate the Restoration Company you hire
What is your first immpression when they drive up?
Are the trucks clean?
Are the employees in clean kept uniforms?
Do they have a clean organized place of business?
Do they have the confidence they can handle your situation?
Look at there online prescense. Do they have the experience that they can share with you?
Can they show you who they are through youtube or third party evaluations?
Are they trained in customer needs and customer service?
Are they focused on your job or are they on the phone solving some other problem?
Can they show you a two year history of satisfaction surveys that demonstrate their commitment to you, the consumer?
Evaluate the current service providers in the market and then look us up on line or drop by for a tour of our facility.
You will see who we are, we are an open book.
Donn Peacock
Owner
Are the trucks clean?
Are the employees in clean kept uniforms?
Do they have a clean organized place of business?
Do they have the confidence they can handle your situation?
Look at there online prescense. Do they have the experience that they can share with you?
Can they show you who they are through youtube or third party evaluations?
Are they trained in customer needs and customer service?
Are they focused on your job or are they on the phone solving some other problem?
Can they show you a two year history of satisfaction surveys that demonstrate their commitment to you, the consumer?
Evaluate the current service providers in the market and then look us up on line or drop by for a tour of our facility.
You will see who we are, we are an open book.
Donn Peacock
Owner
Tuesday, August 4, 2009
Renters Insurance
This is the best insurance value a renter can purchase.
We work on many many fires and so often we see the renter who has lost everything except the shirt on his/her back. No money to relocate, no money to replace the furniture, no money for the personal property, no money to clean the clothes.
Contact your agent and price this very inexpensive insurance.
Landlords should require this as well so that restoration can begin immediately. We have seen where the tenants have left their items in the damaged burned out property and the landlord has to pay to move and store the items until the tenant either declares the items nonsalvagable or moves the items out.
Renters Insurance is a savior.
Donn Peacock
Owner
We work on many many fires and so often we see the renter who has lost everything except the shirt on his/her back. No money to relocate, no money to replace the furniture, no money for the personal property, no money to clean the clothes.
Contact your agent and price this very inexpensive insurance.
Landlords should require this as well so that restoration can begin immediately. We have seen where the tenants have left their items in the damaged burned out property and the landlord has to pay to move and store the items until the tenant either declares the items nonsalvagable or moves the items out.
Renters Insurance is a savior.
Donn Peacock
Owner
A garage is a place for a car not a business
When you have a need you want to select the most highly respected can do business that sticks to schedules and budgets.
We are that company and ask you to visit us and see for yourself.
Drop by anytime. We will respect your decision.
Donn Peacock
Owner
We are that company and ask you to visit us and see for yourself.
Drop by anytime. We will respect your decision.
Donn Peacock
Owner
Make your own choice
Due your due diligence and choose your own service provider. We are transparent as a company so you can view the inside of our operation and make up your mind on who you want to use. Our confidence level is high.
We are customer service oriented and rate every job we do. We strive for your satisfaction.
We have the absolute finest equipment made today to complete the job.
Our employees are the most technically trained with the most third party certifications in the market.
We are first to the site when you call.
We are a preferred service provider of Fire Departments and large property owners.
We stand by our work and our reputation.
Go to our website and watch our youtube videos. A picture is worth a thousand words.
Donn Peacock
Owner
We are customer service oriented and rate every job we do. We strive for your satisfaction.
We have the absolute finest equipment made today to complete the job.
Our employees are the most technically trained with the most third party certifications in the market.
We are first to the site when you call.
We are a preferred service provider of Fire Departments and large property owners.
We stand by our work and our reputation.
Go to our website and watch our youtube videos. A picture is worth a thousand words.
Donn Peacock
Owner
Monday, August 3, 2009
Immediate Response is the Key
The minute we at Paul Davis Restoration & Remodeling are notified of an Emergency situation in a building or home we begin mobilizing trained people and equipment to the site. This could be a water release, fire, sewer backup, emergency call from a local fire department or flood.
We do not waste time. We are ready to mobilize immediately. We have learned this method from years of working with the San Jose Fire Department. We have taken this response tactic and utilized it throughout the Penninsula from San Jose to San Francisco.
This method drastically reduces the amount of damage that occurs.
We are trully a 24/7/365 company.
Donn Peacock
Owner
We do not waste time. We are ready to mobilize immediately. We have learned this method from years of working with the San Jose Fire Department. We have taken this response tactic and utilized it throughout the Penninsula from San Jose to San Francisco.
This method drastically reduces the amount of damage that occurs.
We are trully a 24/7/365 company.
Donn Peacock
Owner
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