Yes nothing can break the bond with a customer that is formed from good old fashion customer service.
We were recently confronted by the good old boy network. We were working on a job with an elderly lady who absolutely loved our project manager who is a caring knowledgeable woman with excellent people skills. The independent adjuster is trying his best to dislodge us and bring his friends in to do the work. The customer will have none of it. She loves the project manager and calls her daily to chat about the job. Their relationship is genuine.
I love the project managers who work with me. You just have to love a caring heartfelt concern for the customer.
Donn Peacock
Owner
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