Service to the End

In our weekly customer service meetings we occasionally ask our employees what they see is different in our company than other companies they may have worked for. One overriding point that they see is:

Service to the end

What does this mean?

• We serve our customers from the first contact all the way to the very end of every aspect of the job. This is huge in an industry like ours. Many competitors will complete work only so far hoping at some point that the customer just stops calling. We are there all the way through the job and we are responsive for all warranty work all the way through the warranty period as well.

We serve to the end!

Donn Peacock

Owner

It really is "All about the Customer"

Yes it really is all about the customer. We at Paul Davis Restoration & Remodeling live and breath the customer experience in everything we do. We prepare ourselves to deliver a Superior Customer Experience by:

• Teaching Customer Experience one day a week for one hour to all employees
• Discussing and keeping the customer experience"Top of Mind" in daily management meetings
• Staying connected with some of the top minds in the customer service arena to constantly improve service
• Think tanking weekly our jobs and our customer needs
• Having our independent Customer Service Coordinator talk to you weekly to insure great service
• Measuring our service levels on every job and teaching any service failures to our people to rectify any issues
• Listening to our customers
• Knowing the difference between a job site and a home
• Caring
• Remaining "Hands On" in everything we do
• Providing you with continual access to all levels of management within our company

Yes it really is all about you at Paul Davis Restoration & Remodeling

Donn Peacock

Owner

We are here now, everything will be ok!

When we arrive at your property you will quickly understand our passion to assist you.

You will experience what we mean when we say,

"We are here now, everything will be ok!"

Donn Peacock
Owner

We speak English!

When we arrive at your door we pledge the following:

• Our employees will be dressed in clean uniforms
• Our field personnel will have their names on their uniform for identification
• Our service vehicles will be clean and organized
• Our employees speak English so you can discuss your job with them directly
• You will be completely satisfied with our service
• We will give you a complete assessment of the situation and provide you with the proper guidance so you are able to make informed decisions

We will guide you through the process as if your emergency situation were our own.

Donn Peacock

Owner

I want to hear about it!

If during your experience with Paul Davis Restoration & Remodeling you feel you are not receiving Superior Customer Service I, Donn Peacock, as owner of the company want you to call me personally so I can see to it that any and all issues are immediately rectified. Call 408-566-0600 and you will be connected with me.

Our mission is to create the highest level of Superior Customer Experience for you personally.

We care and we are concerned.

Donn Peacock
Owner

Lowering Property Taxes During a Disaster

I recently met with the County Assessor Of Santa Clara County and he passed on some valuable information that is a help to all property owners who suffer a major loss on their property.

In the event you suffer a catastrophe loss such as a fire in your home you can apply for the County Assessor to reduce your property taxes through the lowering of the assessed value until the property is repaired.

This tip is one way to assist you in recovering from a major loss.

We at Paul Davis Restoration & Remodeling will always put you at the focus of our abilities to assist you to fully recover.

Donn Peacock
Owner

Training & Events - Paul Davis Restoration & Remodeling of San Jose in Santa Clara, San Mateo, San Francisco, Santa Cruz, Monterey, and San Benito Counties

Training & Events - Paul Davis Restoration & Remodeling of San Jose in Santa Clara, San Mateo, San Francisco, Santa Cruz, Monterey, and San Benito Counties

Double Click training and events above to view YouTube of the Paul Davis National Training Center.

Are we here to stay?

It is important for you to hire companies that are fully vested in the local community and are here to stay. (You will ultimately get a job all are proud of)

At Paul Davis Restoration & Remodeling-San Jose we:

• Own our own 11,500 square foot building in San Jose
• Obtain business licenses for all cities we work in
• Pay local taxes
• Run a business enterprise that maintains hours of operation (although we are open 24/7)
• Maintain fully staffed phones (not answering machines)
• Operate fully maintained and clean vehicles (after all we will be parked in front of your home)
• Provide all of our workers with uniforms that are worn daily on your job (we do not believe in t shirts with inappropriate language or pants with holes in them)
• All uniforms display the employees first name so you know who you are working with
• Our image and professionalism will reflect in the type of job you get
• All employees are schooled weekly in the customer experience (you will see the difference)

Hire a professional, Hire Paul Davis Restoration & Remodeling-San Jose

Donn Peacock

Owner

Is the Contractor in the pickup truck really cheaper?

The price only looks cheap in the beginning.

When you hire Paul Davis Restoration & Remodeling-San Jose we will:

• Insure that all of the bills on the job are paid on time
• Finish the entire job 100%
• Our Customer service representative calls once a week to review our performance
• Give you a written warranty you can believe in and we stand by
• Provide a written schedule that we stand by
• Insure that all of subcontractors are insured and licensed by the state
• Cover and protect floors and personal property at the job site
• Insure that all labor is paid
• Respect your right to privacy while in your home
• Work off a detailed scope of work room by room surface by surface
• Provide great quality workmanship every time
• Provide 24/7 communication (call us anytime)
• Exceed your expectations
• Call you to let you know when we will arrive
• Arrive at your home on time every time
• Provide legal workers who pass criminal background checks
• Carry proper insurance for all workers
• Provide all workers with health and vacation benefits (as it should be)
• Listen to your feedback and concerns
• Finish the job to your complete satisfaction

The benefit of low price quickly fades as the construction experience unfolds

Hire a professional; Hire Paul Davis Restoration & Remodeling-San Jose

Donn Peacock

Owner

Customer Quality Surveys - What is the value?

The constant monitoring of customer satisfaction is a key element in a companies success. Without completely satisfied customers a company is in a state of slow decline.

Work with companies that monitor your experience and that can assure you of your satisfaction. Realize that a company that is dedicated to an excellent customer experience is one that will listen to your concerns and fulfill your expectations.

Paul Davis Restoration & Remodeling teaches customer service to all employees one hour per week in its San Jose Training facility. Our Customer Service Representative is your advocate within our company. She calls you every week to monitor the level of your satisfaction.

It will not cost you any more to use a company that cares about you and the level of your satisfaction.

Donn Peacock
Owner

Employee Quality

Employee quality is all about the person standing at your door and what the quality of their training and personal background is.

The public today should be demanding the most highly trained technicians who have backgrounds that are beyond reproach. The workers training should be by independent training institutes with a clear test for proficiency.

Criminal background checks should be done by independent companies on every employee who steps across your threshold or works in your building.

Nothing less should be acceptable to you, nothing less acceptable to Paul Davis Restoration & Remodeling.

Donn Peacock
Owner

Full Service Restoration - What Does It Mean

Full Service Restoration means that one company handles all of the multiple facets of an Insurance Restoration loss. One company has all of the expertise under one roof. The work is done by company employees who complete the work on a timely basis and on budget.

The alternative is in hiring a company that "farms" out the work to subcontractors. Your first question will always be "Who is in charge?" This is called a paper contractor. They mark up the work and are not directly responsible for quality or timeliness only for making a profit on the work of others.

Paul Davis Restoration & Remodeling is a full service insurance restoration contractor.

Donn Peacock
Owner