Thursday, April 30, 2009

Service to the End

In our weekly customer service meetings we occasionally ask our employees what they see is different in our company than other companies they may have worked for. One overriding point that they see is:

Service to the end

What does this mean?
  • We serve our customers from the first contact all the way to the very end of every aspect of the job. This is huge in an industry like ours. Many competitors will complete work only so far hoping at some point that the customer just stops calling. We are there all the way through the job and we are responsive for all warranty work all the way through the warranty period as well.

We serve to the end!

Donn Peacock

Owner

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