- Teaching Customer Experience one day a week for one hour to all employees
- Discussing and keeping the customer experience"Top of Mind" in daily management meetings
- Staying connected with some of the top minds in the customer service arena to constantly improve service
- Think tanking weekly our jobs and our customer needs
- Having our independent Customer Service Coordinator talk to you weekly to insure great service
- Measuring our service levels on every job and teaching any service failures to our people to rectify any issues
- Listening to our customers
- Knowing the difference between a job site and a home
- Caring
- Remaining "Hands On" in everything we do
- Providing you with continual access to all levels of management within our company
Yes it really is all about you at Paul Davis Restoration & Remodeling
Donn Peacock
Owner
Just a validation of "All about the Customer".
ReplyDeleteI had the pleasure of working with Project Manager Connie daCosta earlier this week when my rental property sustained a moderate amount of water damage resulting from a failed strain relief on the refrigerator ice maker hose. Connie and her team worked tirelessly to execute a clean-up and restoration plan that minimized the impact to the tenants and is permiting me to have all the repairs and flooring replaced within six business days of the incident. She worked seamlessly with my insurance carrier Liberty Mutual to make the process quick and painless. In short, I would recommend Paul Davis Restoration & Remodeling to anyone and will not hesitate to use them again should the need arise. “Professional People providing Exceptional Service” is how I would describe the fine folks at Paul Davis in San Jose.
Geoff Arnold
Customer