It is not about the flooded house or the fire in the residence.
What we focus on is the customer experience. We keep our eye on the customer and what needs to be done. We listen to the customer with great care. We care about the overall experience. In the end did the customer feel like they were taken care of. What is it that they really want to have done.
It isn't always about the sheetrock and paint.
We treat the customer like family. We take care of their most prized possessions first. We look after the animals and pets. The photos and heirlooms.
We are here now, everything will be OK.
Donn Peacock
Owner
Tuesday, June 30, 2009
Sunday, June 21, 2009
Why the Business Community Loves our Service
The local business community loves the emergency services that are provided by Paul Davis Restoration & Remodeling - San Jose to San Francisco for the simple reason that we get the job done. We focus on completing the job on time and efficiently with a proven track record for keeping the business in business. We understand the tremendous affect a business disruption can cause to a business.
We quite simply get the job done!
Donn Peacock
Owner
We quite simply get the job done!
Donn Peacock
Owner
Capacity and Capability - The Large Loss
We at Paul Davis Restoration & Remodeling - San Jose to San Francisco have built our company capacity to respond and complete the large residential and commercial loss. We start with the immediate Emergency Services need and can then complete the job all the way through reconstruction.
We have recently responded to a large commercial water loss when a 250,000 square foot building was flooded by a dislodged fire sprinkler. We had a full force of personnel and specialized equipment that began work within 1 hour. We completed the entire job within six days. The company never missed a beat and continued to operate throughout the process.
We own a specialized commercial water extraction machine that is trailer mounted and can remove water in large multi story buildings. This is available to dispatch immediately 24 hours of the day. We can extract water on up to three multiple floors with no loss of extraction pressure. This enables us to remove extremely large volumes of water that ultimately will migrate through the building and extend drying times.
We are the only company in the Bay Area that has this capability.
Our Capacity and Capabilities are unmatched on the large loss.
Donn Peacock
Owner
We have recently responded to a large commercial water loss when a 250,000 square foot building was flooded by a dislodged fire sprinkler. We had a full force of personnel and specialized equipment that began work within 1 hour. We completed the entire job within six days. The company never missed a beat and continued to operate throughout the process.
We own a specialized commercial water extraction machine that is trailer mounted and can remove water in large multi story buildings. This is available to dispatch immediately 24 hours of the day. We can extract water on up to three multiple floors with no loss of extraction pressure. This enables us to remove extremely large volumes of water that ultimately will migrate through the building and extend drying times.
We are the only company in the Bay Area that has this capability.
Our Capacity and Capabilities are unmatched on the large loss.
Donn Peacock
Owner
Wednesday, June 17, 2009
Hiring The Right Company
"When you want the job done correctly and on time you give it to a busy person."
We at Paul Davis Restoration & Remodeling - San Jose to San Francisco are busy for a good reason. We care about you and what your expectations are. We listen and we connect with you for a great experience. We are committed to meeting you through an excellent base of referral business.
Commitment is answering the phone and getting you the answers you need promptly. Having a project manager working in the office 7 days a week. Answering the phone and calling you back at any time of the day or night any day of the year. You just may be talking to the owner at that point, yes we work in our business and are listening to what you have to say.
We know that if the owner is involved that we are closer to the pulse. We do business at the speed of business. If your pace is fast, our pace is fast.
We love what we do and respect your every need as a client.
Every customer experience comment and score is posted in our office for all to see. We have nothing to hide. We will work to earn your business and respect. That I promise you!
Donn Peacock
Owner
We at Paul Davis Restoration & Remodeling - San Jose to San Francisco are busy for a good reason. We care about you and what your expectations are. We listen and we connect with you for a great experience. We are committed to meeting you through an excellent base of referral business.
Commitment is answering the phone and getting you the answers you need promptly. Having a project manager working in the office 7 days a week. Answering the phone and calling you back at any time of the day or night any day of the year. You just may be talking to the owner at that point, yes we work in our business and are listening to what you have to say.
We know that if the owner is involved that we are closer to the pulse. We do business at the speed of business. If your pace is fast, our pace is fast.
We love what we do and respect your every need as a client.
Every customer experience comment and score is posted in our office for all to see. We have nothing to hide. We will work to earn your business and respect. That I promise you!
Donn Peacock
Owner
Continuing Education Classes [CE Credits]
Paul Davis Restoration & Remodeling - San Jose is certified by the State of California to teach Continuing Education classes in Insurance Restoration. We were selected by the State of California as an education provider due to our continued expertise and commitment to providing an excellent work product.
We offer classes in Structural Drying and Fire Restoration to Insurance Professionals. Class sizes are limited to 25 professionals. These classes are attended by agents and brokers at our San Jose Contents Processing Facility. Insurance Brokers and Agents supplement their knowledge as well as fulfill their requirements for continuing education.
The classes are taught by Donn Peacock who is the owner and is the certified instructor. Ryan Peacock assists in the classroom environment. Comments in regards to the classroom experience have been laced with praise for the real world approach and the wealth of knowledge that is presented. This has been one of the finest Continuing Education classes attended by many Insurance Professionals.
Call Kelly at our office for the next class date and to reserve a spot. We look forward to meeting you and being another source to assist Insurance Professionals in extending their knowledge.
Donn Peacock
Owner
We offer classes in Structural Drying and Fire Restoration to Insurance Professionals. Class sizes are limited to 25 professionals. These classes are attended by agents and brokers at our San Jose Contents Processing Facility. Insurance Brokers and Agents supplement their knowledge as well as fulfill their requirements for continuing education.
The classes are taught by Donn Peacock who is the owner and is the certified instructor. Ryan Peacock assists in the classroom environment. Comments in regards to the classroom experience have been laced with praise for the real world approach and the wealth of knowledge that is presented. This has been one of the finest Continuing Education classes attended by many Insurance Professionals.
Call Kelly at our office for the next class date and to reserve a spot. We look forward to meeting you and being another source to assist Insurance Professionals in extending their knowledge.
Donn Peacock
Owner
Wednesday, June 10, 2009
On-The-Job Performance/INTEGRITY
This is a letter sent to our company by a satisfied customer
To: Paul Davis CEO
RE: Restoration San Mateo County
From: June B-B, PH.D.
Subject: On-the-Job Performance/INTEGRITY
I wasn't surprised on your two employees, Alejandro and Elio getting the job done; particularly since Elio said, "We want to get the job done to the customer's satisfaction."
What did surprise me was their integrity. They refused a tip even to the point of letting me know that they had plenty of water and sandwiches!
It's been awhile since an on-the-job employee whom I may never see again, displayed that kind of integrity. I wanted you to know that with that kind of performance on-the-job, you should have no problem maintaining and attracting new customers.
Respectfully,
June B-B, PH.D.
160 XXXXX XXXXX Drive, Hillsborough, Ca 94010
To: Paul Davis CEO
RE: Restoration San Mateo County
From: June B-B, PH.D.
Subject: On-the-Job Performance/INTEGRITY
I wasn't surprised on your two employees, Alejandro and Elio getting the job done; particularly since Elio said, "We want to get the job done to the customer's satisfaction."
What did surprise me was their integrity. They refused a tip even to the point of letting me know that they had plenty of water and sandwiches!
It's been awhile since an on-the-job employee whom I may never see again, displayed that kind of integrity. I wanted you to know that with that kind of performance on-the-job, you should have no problem maintaining and attracting new customers.
Respectfully,
June B-B, PH.D.
160 XXXXX XXXXX Drive, Hillsborough, Ca 94010
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