The company you hire should be living and breathing the value of quality and customer service on a daily basis or you quite simply are not getting what you are paying for!
Some companies place those two mantras on their website or in literature but do they back it up. This is a tough company culture to move in the proper direction.
We have worked on this for 23 months with weekly training and daily meetings. The dial is moving in the right direction for us and we are seeing big leaps in the areas of Quality and Customer Service. It takes a total commitment from the owner through every employee. We hire to "fit the mold" and have the proper focused people on our staff.
"Talking and Doing are two very different things". We live the Customer Experience daily and drive it through every aspect of our business. It takes years to affect a positive change and those companies not currently moving in the right direction will have a hard time moving the dial.
We know, We have done it!
Donn Peacock
Owner
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