Customer Reviews - The Good with the Bad

As we open our company up through transparency we accept the good with the bad. Overall our customer service scores are extremely good. Unfortunately we do get some customers who will stretch the story for their own reasons.

We could try to quell the occasional bad review but, no, we feel it is more important to let you see all of the comments that come forward. One comment we have on the web is very damaging but not truthful. The customer was never at the property (it was her dad's home). She claims the dishwasher was leaking (we found a fork stuck in the door that caused the leaks). She claims that we charged 20% overhead and profit for granite in the kitchen (yes we do expect to make a profit) and she claims she had to get the insurance company involved (yes after we called the insurance company because the woman would not pay us). The complaints also came after we were trying to get paid (we never did collect the final payments from the customer). She claims the Better Business Bureau said we would not cooperate with them in an investigation (we carry an A+ BBB rating and have had no complaints filed for over 10 years)

The insurance executives who visited the home said the kitchen was gorgeous and they loved our work.

Yes we take the good with the bad and open our company to a level of transparency so that you can make the decision on who to use to work on your property.

Donn Peacock
Owner