Satisfied Customers - The real report card!

The man that wrote this is a Senior Vice President of a top 5 financial company in the United States


Donn, Ryan and Nick - you guys are obviously doing many things right!! In addition to the great support I've received from Alex and Connie (as I indicated in the previous email below), the restoration work - done by Jason Daniels and several others (Herman & Jesus) has been outstanding!!Not only has the quality of their work been good (which is great) - but as (or more!!) importantly, they've been a true pleasure to work with. Jason has shown himself to be a true professional in all aspects of the word...he's competent, communicative, responsive, flexible, extremely helpful - with a strong attention to detail, to time lines and a strong ethic around doing the best job he can.What's so cool about the way he works is that he brings things to my attention that I would not have known or thought of - and cares about the job as if he was working on his own place. He was completely detailed and thorough.As an example, I was in Europe for 2 weeks during the renovation - and he was thoughtful enough to send me pictures via email of the progress they were making. Not only did this assure me that things were progressing as they should - but it also gave me an opportunity to see the work they were doing and weigh in if anything needed attention, etc. This was above and beyond the experience I've had with any other contractor. It was much appreciated.I've also appreciated the quality of work - and the customer service orientation of several others who have worked on the house - including the folks who refurbished the hard wood floors and the folks working on all of the electrical fixes.So thanks once again for the great job - and the high caliber employees/subs you have hired. Nice job - and much appreciated!Thanks very much,
Bxx Sxxxxx xxx Ashxxxx Street San Francisco, CA 94117
On Sun, May 31, 2009 at 10:53 AM, Rxxxxx Sxxxxx href="mailto:xxxxx@gmail.com" target="_blank">@gmail.com > wrote:
Donn, Ryan and Nick - just a quick note to let you know how happy I've been with every aspect of the support Paul Davis Restoration has provided to me in the aftermath of a recent fire at my house. Everyone I've had contact with from your Company (and from your contractors as well) - has been professional, responsive, thorough, informed and friendly. It's been impressive...In particular, the support I've received from Alex Rosales and Connie da Costa has been more than terrific. Even though they both have been very busy with multiple projects, they've made my project seem like their only focus. They have been incredibly helpful, have consistently keep me updated on the status of various activities, and have provided valuable suggestions and advice as we go through the restoration process. I have complete confidence in them - and appreciate all the help they've provided. They represent the professionalism, competence and thoroughness of your Company - exceedingly well.Given the rash of fires in our neighborhood, I've had the chance to refer your services to others who have been impacted...I'm gladly serving as a reference for your company.Thanks again for all the help...it's made an unfortunate incident much easier to deal with. Thanks!Bxx Sxxxxx 741 Ashxxxx Stxxx San Francisco, CA 94117