Our Customer Service Representative calls our customers weekly as we are working with them to check on our service and to ask our customers the NPS (Net Promoter Score) question. On a scale of 1-10, how likely would you be to recommend Paul Davis to a friend or family member?
The following was a call made on 3/10/2009 to S M of Carmel.
On a scale of 1-10 she rated us a 10.
Her additional comments part of the survey had the following comment.
She said that words cannot express how happy she is. She told our guys how grateful she was for everything. What a tremendous group of people we have! It did take some time to get it done, but they did a beautiful job. She has everyone admiring it. Michael came out first and was absolutely wonderful. During the course of his time out there she found out she had breast cancer, and now bone cancer as well. When Mike finished his portion of the work and was leaving he stopped to say, "I hope you get well real soon." She was overwhelmed.
They were all like that. Everyone was thoughtful and caring. When Joe finished, he told her that she was a "Super nice lady" and that he would never forget her. It was such an extraordinary experience. They all went way beyond what was expected. She kept thinking how wonderful it was to have professional, kind people in her home day after day, doing the fabulous job they did.
Donn Peacock
Owner
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