24/7/365 is a total commitment by a company for its customers to be able to reach a project manager or responsible party within minutes any time of the day or night any day of the year.
An easy thing for a company to put in an advertisement but a difficult thing to achieve day in and day out unless the company you are working with is completely committed to driving excellence into the entire customer experience. Our commitment as a company is we stand behind everything we do any time of the day or night. This is a way of life in our company.
We at Paul Davis Restoration & Remodeling are busy on holiday weekends and off hours because we actually answer the phone and work with our customers. This is not just something we do for the first call. We live by this. When you call at 3:00 am in the morning you will be patched through from the answering service to a company employee and will most likely be speaking to the owner of the business or one of the top three managers. Why? Because we believe customer service is a way of life. We believe customer service is not a department or an occasional company event but is the responsibility of each and every employee from the top down every hour of the day and night every day of the year.
We never close is a reality!
Donn Peacock
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