Customer Service

We at Paul Davis Restoration & Remodeling are focused on providing an excellent customer service experience. We have been teaching the Paul Davis Customer Experience model to our employees since August of 2007. We meet weekly with every employee in our company for one hour of instruction. We review what is expected in the customer service arena and we build a family atmosphere within our company. We believe in and teach Golden Rule Behavior. There is nothing more important than providing a quality experience for our customers.

We will be posting on this site comments from customers that we receive on a daily basis. We will hold the names in confidence. Please feel free to post directly. This open blog is our way of saying that we open our company up to the customer experience and we feel that word of mouth through this blog is a bold step in our industry. Scary if a company does not take customer service seriously. Exciting if the company is driving the positive customer experience in to the every day delivery system. For us the exciting days are ahead.

We measure our customers through the NPS (Net Promoter Score) as utilized by some very successful companies worldwide such as Zappos.com, Schwab, Logitech to name a few. We attempt to contact every customer after the service is complete and gauge our company and become better by what we learn. We will be encouraging our customers to post their comments so that we may build our business off the WOW! customer experience model.

We at Paul Davis Restoration & Remodeling have been working diligently on our people and our delivery. It is time to put all of the work to a real test.

Your ideas will be listened to and we encourage you to help us improve. This is the new age of conversational advertising. We believe that word of mouth is the most effective way to build an organization. We are betting our future on it!