When hiring an Insurance Restoration Contractor research their abilities not only in providing a great quality project but in providing a level of superior customer service. The total interaction between customer and company is a huge part of what you are paying for. Of course we all put up great comments about our most satisfied customers but what about the total picture? When looking into a service provider ask to see their customer service scores over the past year. Ask how many customers are put on a do not call list (This is the list they know will give them bad results so the company does not put them in their sample group).
Check the Better Business Bureau and the State Contractors License Board for complaints against the company you are considering. Complaints are the tip of the iceberg in many cases.
We at Paul Davis Restoration & Remodeling have a current NPS score of 52 with a zero do not call and a Better Business Bureau Rating of A+ over 10 years. We stand by our reputation and in particular the ratings we receive from independent rating companies. We work hard at delivering an excellent customer service experience. After all this is a huge part of what you are paying for as a consumer.
Donn Peacock
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