When you suffer a major home or business fire people will "come out of the woodwork." Not all are there to help you. Some say they are but merely are there to get a percentage of the loss with no physical effort. Be careful of the loud and boisterous who claim things but are not there to work.
Look to who can actually get something done and stay away from the people who claim they can help you but only talk the game. Do the talkers (usually in a suit and tie not work clothes) actually employ anyone? Or do they just tell you how the people who are physically getting something done are all wrong.
Look to capacity and presence. Look to see if the people "hanging around and talking" actually have a web site or are they hiding from something. We on the other hand are transparent. You can go to our website and see who we are.
If you are not able to find the person on a public website you should decline from doing business with them for a multitude of reasons.
Donn Peacock
Owner
Monday, August 31, 2009
Friday, August 28, 2009
How important is critical mass
Critical mass in business breaks down to the number of employees and the amount of equipment a company maintains in your area.
We have critical mass from San Jose to San Francisco. We have trucks and equipment all over the service area every day. How does this help you? We can have workers on the job quickly. We can maintain our scheduling to better serve you.
Our trucks and equipment are never far from your home or business.
Donn Peacock
Owner
We have critical mass from San Jose to San Francisco. We have trucks and equipment all over the service area every day. How does this help you? We can have workers on the job quickly. We can maintain our scheduling to better serve you.
Our trucks and equipment are never far from your home or business.
Donn Peacock
Owner
Insist on doing business with a strong service provider
Today there are many businesses that have been weakened by the economy. The level of service they were able to supply 2-6 months ago may not be what they can provide today.
Look at the current business capabilities of your service provider and then make your choice.
Donn Peacock
Owner
Look at the current business capabilities of your service provider and then make your choice.
Donn Peacock
Owner
Why do we mitigate business loss quickly
Most business owners have business interruption insurance. In the event of a flood or fire the insurance will pay you for any lost business income.
We mitigate quickly because there are many instances that you will not be able to tell what business you actually lost in the process. We have worked for high tech shops that need to turn orders around quickly. If your customer goes to another vendor they may like the new vendor and you will not get the next order.
A quick mitigation will keep you in business and not interrupt the flow of the customers to you as a vendor.
Donn Peacock
Owner
We mitigate quickly because there are many instances that you will not be able to tell what business you actually lost in the process. We have worked for high tech shops that need to turn orders around quickly. If your customer goes to another vendor they may like the new vendor and you will not get the next order.
A quick mitigation will keep you in business and not interrupt the flow of the customers to you as a vendor.
Donn Peacock
Owner
Monday, August 24, 2009
Why should you use a full service provider for your insurance repair
An insurance loss is not something that anyone plans. An accident happens and now you are left with a flooded or fire damaged home or building. You still have to "keep your day job." That means you do not have the time to also "run" the insurance work everyday.
Insurance contracts state that you only need one price as long as it is a fair price. You, the owner, are not required to "bid out" the job to more than one vendor. The insurance adjuster can see that the price is fair by adjusting the claim through the use of Xactimate unit pricing. (The industry standard)
The insurance contract also provides for you to use a general contractor and the insurance company is required to pay the contractors overhead and profit (usually 20%). You are not required to take time off work and manage the job.
At Paul Davis Restoration & Remodeling we perform all work in house and manage all aspects of the job for you. We are the only full service insurance restoration contractor in the market.
Call us to discuss our services.
Donn Peacock
Owner
Insurance contracts state that you only need one price as long as it is a fair price. You, the owner, are not required to "bid out" the job to more than one vendor. The insurance adjuster can see that the price is fair by adjusting the claim through the use of Xactimate unit pricing. (The industry standard)
The insurance contract also provides for you to use a general contractor and the insurance company is required to pay the contractors overhead and profit (usually 20%). You are not required to take time off work and manage the job.
At Paul Davis Restoration & Remodeling we perform all work in house and manage all aspects of the job for you. We are the only full service insurance restoration contractor in the market.
Call us to discuss our services.
Donn Peacock
Owner
Table Top Service Excellence
Insurance companies today sell many products to the same customers. Service across the board on all products they sell is an absolute requirement. This is the new buzz word in insurance "Table Top Product Service"
The Insurance repair programs have a list of service providers that they use. The service providers are in a rotation. The losses are assigned within the rotation. Some insurance companies are now just assigning losses to the top service provider. Second, Third and Fourth best service providers will not receive assignments.
When you have an insurance loss ask the insurance company for the top service provider, or better yet ask for the top three and look up their public websites. Who are these service providers? Are they the top service provider in the marketplace? Are they full service where you are making one telephone call for all of your needs?
Remember you have a choice and you should utilize it.
Donn Peacock
Owner
The Insurance repair programs have a list of service providers that they use. The service providers are in a rotation. The losses are assigned within the rotation. Some insurance companies are now just assigning losses to the top service provider. Second, Third and Fourth best service providers will not receive assignments.
When you have an insurance loss ask the insurance company for the top service provider, or better yet ask for the top three and look up their public websites. Who are these service providers? Are they the top service provider in the marketplace? Are they full service where you are making one telephone call for all of your needs?
Remember you have a choice and you should utilize it.
Donn Peacock
Owner
Manage your Insurance Adjuster
In the same manner that you manage your Insurance Restoration Contractor you must manage your insurance adjuster. The adjuster should be held to the same standard as all service providers.
Return calls promptly
Be aware of customer service issues
Settle the claim promptly
Be knowledgeable of the process of restoration
Utilize the highest quality vendor available in the market
Answer the phone during business hours
Keep the customers needs foremost in their minds and actions
All service providers are not cut from the same mold. This includes insurance adjusters, some are great and some are not.
We at Paul Davis Restoration & Remodeling will assist the insureds during the settlement of the claim.
Donn Peacock
Owner
Return calls promptly
Be aware of customer service issues
Settle the claim promptly
Be knowledgeable of the process of restoration
Utilize the highest quality vendor available in the market
Answer the phone during business hours
Keep the customers needs foremost in their minds and actions
All service providers are not cut from the same mold. This includes insurance adjusters, some are great and some are not.
We at Paul Davis Restoration & Remodeling will assist the insureds during the settlement of the claim.
Donn Peacock
Owner
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