Great Service (Unedited Customer Email)

Donn, Ryan and Nick - just a quick note to let you know how happy I've been with every aspect of the support Paul Davis Restoration has provided to me in the aftermath of a recent fire at my house. Everyone I've had contact with from your Company (and from your contractors as well) - has been professional, responsive, thorough, informed and friendly. It's been impressive...
In particular, the support I've received from Alex Rosales and Connie da Costa has been more than terrific. Even though they both have been very busy with multiple projects, they've made my project seem like their only focus. They have been incredibly helpful, have consistently keep me updated on the status of various activities, and have provided valuable suggestions and advice as we go through the restoration process. I have complete confidence in them - and appreciate all the help they've provided. They represent the professionalism, competence and thoroughness of your Company - exceedingly well.
Given the rash of fires in our neighborhood, I've had the chance to refer your services to others who have been impacted...I'm gladly serving as a reference for your company.
Thanks again for all the help...it's made an unfortunate incident much easier to deal with. Thanks!
Bob XXXX
741 XXXXX Street
San XXXXX, CA 94117

Service to the End

In our weekly customer service meetings we occasionally ask our employees what they see is different in our company than other companies they may have worked for. One overriding point that they see is:

Service to the end

What does this mean?

• We serve our customers from the first contact all the way to the very end of every aspect of the job. This is huge in an industry like ours. Many competitors will complete work only so far hoping at some point that the customer just stops calling. We are there all the way through the job and we are responsive for all warranty work all the way through the warranty period as well.

We serve to the end!

Donn Peacock

Owner

It really is "All about the Customer"

Yes it really is all about the customer. We at Paul Davis Restoration & Remodeling live and breath the customer experience in everything we do. We prepare ourselves to deliver a Superior Customer Experience by:

• Teaching Customer Experience one day a week for one hour to all employees
• Discussing and keeping the customer experience"Top of Mind" in daily management meetings
• Staying connected with some of the top minds in the customer service arena to constantly improve service
• Think tanking weekly our jobs and our customer needs
• Having our independent Customer Service Coordinator talk to you weekly to insure great service
• Measuring our service levels on every job and teaching any service failures to our people to rectify any issues
• Listening to our customers
• Knowing the difference between a job site and a home
• Caring
• Remaining "Hands On" in everything we do
• Providing you with continual access to all levels of management within our company

Yes it really is all about you at Paul Davis Restoration & Remodeling

Donn Peacock

Owner

We are here now, everything will be ok!

When we arrive at your property you will quickly understand our passion to assist you.

You will experience what we mean when we say,

"We are here now, everything will be ok!"

Donn Peacock
Owner

We speak English!

When we arrive at your door we pledge the following:

• Our employees will be dressed in clean uniforms
• Our field personnel will have their names on their uniform for identification
• Our service vehicles will be clean and organized
• Our employees speak English so you can discuss your job with them directly
• You will be completely satisfied with our service
• We will give you a complete assessment of the situation and provide you with the proper guidance so you are able to make informed decisions

We will guide you through the process as if your emergency situation were our own.

Donn Peacock

Owner

I want to hear about it!

If during your experience with Paul Davis Restoration & Remodeling you feel you are not receiving Superior Customer Service I, Donn Peacock, as owner of the company want you to call me personally so I can see to it that any and all issues are immediately rectified. Call 408-566-0600 and you will be connected with me.

Our mission is to create the highest level of Superior Customer Experience for you personally.

We care and we are concerned.

Donn Peacock
Owner

Lowering Property Taxes During a Disaster

I recently met with the County Assessor Of Santa Clara County and he passed on some valuable information that is a help to all property owners who suffer a major loss on their property.

In the event you suffer a catastrophe loss such as a fire in your home you can apply for the County Assessor to reduce your property taxes through the lowering of the assessed value until the property is repaired.

This tip is one way to assist you in recovering from a major loss.

We at Paul Davis Restoration & Remodeling will always put you at the focus of our abilities to assist you to fully recover.

Donn Peacock
Owner